Tavian Moor LLC (hereinafter referred to as "we" or "this website") respects and values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, and use this website, as well as when you purchase products.
1. Information We Collect
When you visit the website, create an account, place an order, or contact us, we may collect information you voluntarily provide, including your name, email address, phone number, billing and shipping addresses, order details, and customer service correspondence.
Additionally, when you visit the website, we may automatically collect certain technical information—such as IP address, browser type, device information, pages visited, timestamps, and website usage data—to maintain the website's proper functioning and improve the user experience.
2. Use of Information
We may use the collected information for the following purposes:
Processing and fulfilling your orders;
Arranging product delivery and providing order updates;
Processing payments and related transactions;
Responding to customer inquiries and providing after-sales service;
Improving website functionality, products, and the shopping experience;
Preventing fraud, abuse, and unauthorized activities;
Complying with applicable laws and regulations and fulfilling legal obligations.
3. Payment Information
Your payments may be processed through third-party payment service providers. We generally do not directly store full bank card numbers or other complete payment credentials. Payment information is handled in accordance with the privacy policies and security standards of the respective payment service providers.
4. Information Sharing
We do not sell your personal information. To fulfill orders and provide website services, we may disclose relevant information to trusted third-party service providers—such as payment processors, logistics and delivery companies, website hosting providers, technical service providers, and customer support agencies—to the extent necessary.
These third parties may use your information only to the extent required to provide the relevant services and must handle the data in accordance with applicable privacy and security requirements.
5. Cookies and Similar Technologies
This website may use cookies and similar technologies to remember user preferences, maintain shopping cart functionality, analyze website traffic, improve website performance, and provide a more personalized browsing experience. You can manage or restrict cookies through your browser settings, though doing so may affect certain website functions. 6. Information Security
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, use, modification, or disclosure. However, as no method of internet transmission or electronic storage is absolutely secure, we cannot guarantee the absolute security of information in all circumstances.
7. Information Retention
We retain relevant personal information for a reasonable period based on business needs, order processing requirements, legal and regulatory obligations, and the resolution of disputes. Once the purpose of retention has been fulfilled or the statutory retention period has expired, we will delete, anonymize, or otherwise process the information in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have rights such as the right to access, correct, delete, or obtain a copy of your personal information. To the extent permitted by law, you may also have the right to restrict or object to the use of certain personal information.
To submit a privacy-related request, please contact us via our customer service channels. We may need to verify your identity before processing your request.
9. Privacy of Minors
This website is not specifically directed at children. We do not knowingly collect personal information from children who are under the age prescribed by applicable laws. If you believe a child has provided us with personal information, please contact us, and we will take appropriate measures in accordance with applicable laws.
10. Third-Party Websites
This website may contain links to third-party websites or services. These third-party websites have their own independent privacy policies and data processing practices. We are not responsible for the privacy practices of third-party websites and recommend that you review their privacy policies before using their services.
11. Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business, legal requirements, or website functionality. Updated policies will be posted on this page, and the effective date will be updated where appropriate. We recommend that you check this page periodically to stay informed about the latest privacy policy details.
We will process your privacy-related requests within a reasonable timeframe.