Tavian Moor LLC is committed to providing a satisfying shopping experience. If you are not satisfied with the items you received, you may request a return or refund in accordance with the policy below.
1. Return Period
We accept return requests for eligible items within 30 days of receipt. Return requests made after 30 days may not be approved, unless otherwise required by applicable law.
2. Return Conditions
Returned items must be unused, unwashed, and undamaged, with original packaging and product tags intact whenever possible. Items must be in a condition suitable for resale.
For returns due to personal reasons—such as incorrect size or color selection, or simply no longer needing the item—the customer is generally responsible for return shipping costs.
If an item has quality issues upon receipt, was damaged during transit, or differs significantly from the order, please contact us promptly with your order details and relevant photos; we will assist you based on the specific circumstances.
3. Return Requests
Before initiating a return, please contact us via our customer service email with your order number, the email address used for the purchase, and the reason for the return. Returning items without prior confirmation may result in processing delays.
Once your return is confirmed, please ship the item according to the instructions provided by customer service.
4. Return Address
Return Address:
15596 Peach Walker Dr Bowie MD 20716
5. Refund Processing
Upon receipt of the returned item, we will verify that it meets the return conditions. Once approved, refunds are typically processed within 3–5 business days.
Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card company, or payment service provider.
6. Quality Issues and Incorrect Items
If you receive an item with significant quality issues, damage from transit, or an item that does not match your order, please contact us immediately. Upon confirming the issue, we may—depending on the circumstances—cover reasonable return shipping costs and provide a refund or other appropriate solution. 7. Items Ineligible for Return
Items that have been used, washed, or damaged, are missing product tags, or are otherwise rendered unsalable due to customer actions may not be accepted for return.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will assist with the cancellation based on the specific circumstances. Once an order has entered the shipping process, direct cancellation may no longer be possible; in such cases, the standard return process will apply.