Tavian Moor LLC provides product delivery services to customers within the United States. We are committed to processing and shipping every order promptly and securely, ensuring a convenient delivery experience for our customers.
1. Delivery Coverage
We currently offer delivery services exclusively within the United States. Delivery addresses must be located within the U.S.; we do not currently offer international shipping outside the United States.
2. Order Processing
Once payment is confirmed, we typically process and prepare orders for shipment within one business day. Processing times may be extended during weekends, U.S. federal holidays, or periods of high order volume.
3. Delivery Time
After an order has shipped, standard delivery within the U.S. typically takes approximately 2–5 business days. Actual delivery times may vary based on the delivery address, weather conditions, holidays, carrier operations, and other factors beyond our control.
Therefore, delivery times displayed on the website are estimates and do not constitute a guaranteed delivery date.
4. Logistics and Delivery Partners
Depending on the delivery address, package weight, and shipping requirements, we may utilize professional logistics and delivery providers to fulfill orders, including:
UPS
FedEx
USPS
DHL
The specific carrier will be selected based on the details of the order. Once the order has shipped, we will provide tracking information (where applicable) so customers can monitor the delivery status.
5. Delivery Address
Customers must provide accurate and complete information—including full name, street address, city, state, and ZIP Code—when placing an order. If a package is delayed, returned, or undeliverable due to incorrect or incomplete information provided by the customer, the customer may be responsible for any associated costs.
6. Shipping Delays
While we strive to meet estimated delivery times, shipping can be affected by severe weather, natural disasters, traffic issues, holidays, carrier operational changes, or other uncontrollable factors.
If there are any issues with your package or a lack of tracking updates for an extended period, please contact our customer service team, and we will assist in investigating the status of your order. 7. Package marked as delivered but not received
If the tracking information indicates that your package has been delivered but you have not received it, please first check your doorstep, mailbox, parcel locker, and other secure drop-off locations, and verify with nearby family members or property management.
If you are still unable to locate the package, please contact us promptly, and we will assist you in investigating the matter based on the specific circumstances.