Oat Ren LLC (hereinafter referred to as “we” or “the Company”) values ​​your privacy and is committed to protecting the personal information you provide when visiting and using our website. This Privacy Policy applies to your purchase of clothing for middle-aged and elderly individuals, cotton socks, thermal underwear, and other related products through this website, and outlines how we collect, use, store, and protect your personal information.

  1. Information We Collect

We may collect the following information when you visit this website, register an account, place an order, or contact us:

Personally Identifiable Information: Name, email address, phone number, and other contact information you voluntarily provide.
Order and Delivery Information: Shipping address, billing address, purchased items, order number, and delivery status.
Payment Information: Transaction amount, payment status, and necessary transaction records. Sensitive payment information, such as bank card details, is typically processed by third-party payment service providers.
Device and Browsing Information: IP address, browser type, device information, pages visited, website usage history, and related cookie data.
Customer Service Information: Inquiries, feedback, and after-sales requests submitted via email or other customer service channels.
2. How We Use Your Information

We collect personal information for purposes including:

Processing orders, confirming payments, and arranging product delivery.
Providing order updates, logistics notifications, and customer service.
Handling returns, refunds, exchanges, and other after-sales requests.
Improving website functionality, product presentation, and the shopping experience.
Preventing fraud, identifying security risks, and ensuring transaction security.
Sending promotional information and product updates, subject to appropriate authorization or as permitted by law.
Complying with applicable laws and regulations and fulfilling relevant legal obligations.
3. Cookies and Similar Technologies

This website may use cookies, pixel tags, and similar technologies to remember your preferences, maintain shopping cart functionality, analyze website traffic, and improve website performance. Some cookies may be set by third-party analytics or advertising service providers.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect specific website functions. For cookies or tracking technologies requiring consent under applicable law, we will handle them in accordance with relevant legal requirements.

4. How We Share Your Information

To operate our e-commerce business and fulfill orders, we may share relevant information with the following third parties to the extent necessary:

Payment service providers: For processing payments, verifying transactions, and preventing fraud.
Logistics and delivery partners: Including USPS, UPS, FedEx, or other applicable delivery service providers, for the shipment and delivery of goods.
Website hosting and technical service providers: For website maintenance, order processing, and system security.
Data analytics and marketing service providers: To the extent permitted by applicable law, for analyzing website performance and conducting marketing activities.
Legal and regulatory authorities: We may disclose relevant information when required by law, legal process, or when necessary to protect legitimate rights and interests.

We do not sell your personal information as an ordinary commodity. Regarding “sales,” “sharing,” or targeted advertising activities as defined by applicable laws, we will comply with relevant legal requirements and provide appropriate opt-out mechanisms where applicable.

  1. Payment Security

We prioritize information security during the payment process. Our website may use third-party payment processing services to complete transactions. Your payment information will be handled in accordance with the respective payment service provider’s privacy policies and security measures.

We implement reasonable technical and administrative measures to protect order and transaction information; however, no method of internet transmission or electronic storage is absolutely secure.

  1. Information Retention Period

We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this policy, taking into account factors such as order management, customer service, tax, accounting, legal obligations, and dispute resolution. Once the necessary retention period has expired, we will delete, anonymize, or otherwise lawfully dispose of the information in accordance with applicable laws.

  1. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

To request access to the personal information we hold about you.
To request the correction of inaccurate or incomplete information.
To request the deletion of personal information that meets the criteria for deletion.
To request a copy of certain personal information.
To object to or opt out of the sale or sharing of personal information or targeted advertising activities.
To withdraw previously given consent, without affecting the lawfulness of processing based on consent prior to withdrawal.
To appeal a decision regarding a privacy rights request, where permitted by applicable law. To exercise the rights mentioned above, please contact us using the contact details provided in this policy. We may need to verify your identity and will process your request within the timeframes stipulated by applicable law.

  1. Third-Party Websites and Services

This website may contain links to third-party payment platforms, logistics tracking pages, or other external websites. Third-party websites are responsible for their own privacy policies and data processing practices. We recommend that you read their privacy policies before using the relevant services.

  1. Children’s Privacy

This website is intended for general consumers and is not specifically designed for children. We do not knowingly collect personal information from children under the age prescribed by law, unless we have obtained authorization as required by applicable law or met other legal conditions. If you believe a child has provided us with personal information without appropriate authorization, please contact us via our customer service email so that we can verify the situation and take appropriate measures.

  1. Information Security

We implement reasonable administrative, technical, and organizational measures to prevent unauthorized access to, disclosure of, alteration of, or loss of personal information. However, we cannot guarantee the absolute security of any electronic transmission or storage system.

  1. U.S. State Privacy Rights

If you reside in California or another U.S. state with applicable privacy protection laws, you may have additional rights regarding your personal information, such as the right to access, delete, correct, and obtain a copy of your data, as well as the right to opt out of certain data processing activities. Specific rights depend on applicable laws and our actual data processing activities.

We will not unlawfully discriminate against you for exercising your privacy rights as permitted by law. If applicable law requires us to provide additional privacy notices or opt-out options, we will comply with those requirements.

  1. Updates to the Privacy Policy

We may modify this privacy policy due to business adjustments, changes in website functionality, or updates to laws and regulations. The updated version will be posted on this website with the corresponding effective date. For material changes that require separate notification or consent under the law, we will proceed in accordance with applicable legal requirements.

We will handle your privacy-related inquiries and requests in accordance with applicable laws and our actual business operations.

Thank you for trusting Oat Ren LLC. We remain committed to protecting your personal information and providing you with a safe and reliable shopping experience.