Oat Ren LLC is committed to providing high-quality clothing, cotton socks, and thermal underwear for middle-aged and elderly customers. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below. Please read this policy carefully before making a purchase.

  1. Return Period

You may submit a return request within 30 days of the date the item is delivered.

Please contact us via our customer service email within this timeframe, providing your order number, the reason for the return, and relevant product details. Requests submitted after the return period may not be approved, except where otherwise required by applicable law.

  1. Return Conditions

To ensure smooth processing, returned items should ideally meet the following conditions:

The item is unused, unwashed, and in its original condition.
Product tags, labels, and original packaging (if applicable) are intact.
The item shows no signs of man-made damage, stains, or significant wear.
You can provide the order number, purchase record, or other valid proof of purchase.

Regarding cotton socks and thermal underwear (items involving personal hygiene), returns for reasons other than quality defects may not be accepted if the item has been unsealed, worn, or used; this is subject to applicable laws and the specific condition of the item.

If the item has quality issues, was damaged during shipping, or was shipped incorrectly, we will handle the matter based on the specific circumstances and applicable laws; we will not unreasonably deny consumers their statutory rights based solely on the general return conditions listed above.

  1. How to Request a Return

Please follow these steps to request a return:

Include the order number, product name, and reason for the return in your email.
If the item is damaged, has quality issues, or was shipped incorrectly, please provide relevant photos.
Wait for customer service to confirm your return request and provide return instructions.
Ship the item back according to the instructions provided by customer service.

Please do not ship the item back without first obtaining return confirmation. This helps prevent issues such as unidentified packages or delays in processing.

  1. Return Address

All returns must first be approved by customer service and shipped according to the return instructions provided by them. Return Address: 15596 Peach Walker Dr, Bowie, MD 20716

  1. Refund Processing

We will notify you via email of the return review result after we receive the returned item and complete our inspection.

If the return is approved, we will issue a refund using the original payment method. The refund amount will be determined based on the actual order, applicable return conditions, and legal requirements.

Payments for the item, shipping fees, or other charges actually collected in the original order and subject to mandatory refund under the law will be handled in accordance with applicable laws and this policy.

  1. Refund Processing Time

Once the return is approved, we typically initiate the refund process within 5–10 business days.

The time it takes for the refund to actually appear in your account depends on your bank, credit card issuer, or third-party payment provider and may require additional processing time.

If you do not receive the refund within a reasonable timeframe, please contact your payment service provider first, and then contact us via our customer service email to inquire.

  1. Return Shipping Costs

For returns requested due to personal reasons—such as a change of mind, purchasing the wrong style, or no longer needing the item—the customer is generally responsible for return shipping costs, unless otherwise stated on the product page, in the order confirmation, or during a promotional event.

If the item has a verified quality issue, was shipped incorrectly, or involves other circumstances for which we are responsible, we will handle return shipping costs based on the specific situation, relevant policies, and applicable laws.

Whether the original shipping fee is refunded will be determined based on the reason for the return, the order details, and applicable laws.

  1. Damaged, Incorrect, or Defective Items

If the item you receive is damaged, has obvious quality defects, is missing, or does not match your order, please contact us as soon as possible and provide your order number, a description of the issue, and relevant photos.

We will verify the situation and provide an appropriate solution—such as a replacement, reshipment, or refund—in accordance with applicable laws and the order details.

This policy does not improperly limit any consumer rights to which you are entitled by law.

9. Items Ineligible for Return

We may be unable to approve return requests for items that show obvious signs of human-caused damage, usage, washing, or otherwise fail to meet the applicable criteria for returns.

If we decide to reject a return request, we will explain the reason to you where appropriate. We will review cases involving quality issues, incorrect items, or other situations requiring resolution under the law based on the actual evidence and applicable regulations.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. We may be able to assist with cancellation and processing a refund for orders that have not yet entered the processing or shipping stage.

If the order has already been shipped, you may need to submit a return request following the standard return process after receiving the item. Order cancellations and refunds are subject to applicable laws and relevant payment rules.

Thank you for choosing Oat Ren LLC; we are committed to providing you with clear and convenient after-sales service.